92% Of our clients satisfied (Satisfaction survey 2018 source)
9001 ISO certification in 2018
99% Of our clients' contracts extended in 2017
The constant satisfaction of our clients is at the centre of our processes. More than a mission, it's the reason we exist. The quality of delivered services is at the heart of our strategy and daily actions.
Our quality policy
- Put the client at the heart of our value chain
- Invest in strong human means
- Rely on strategic and efficient partners
- Aim for growth and durability
- Look for a relentlessly improvement
Always more satisfaction for our customers
Client culture is in our DNA. . We attach a particular importance to listen to you, every client remark is a source of improvement. Anticipating your needs in a proactive way and continuing to always offer you added value is our belief. Delivering excellence services based on our clients understanding is a strong demand that motivate us every day. We turn our engagements into concrete results that we estimate with objectives and indicators, in total transparency.
We've built our quality process as a real management tool of our company. Stepping back to reduce our risks, seizing opportunities then running through necessary action plans allow us to set in a logic of improvement, real and strong. We define the obstacles to lift and the synergies to develop inside the agency. The actions of some benefit those of others for more internal coherence and efficiency and this way, a bigger source of fulfilment for our clients.